Refund policy

Every Pupil Club piece is printed to order, just for you. Because nothing is made until you buy it, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size guide on each product page before you order.

Misprinted, damaged, or wrong item

If your order arrives misprinted, damaged, defective, or isn't what you ordered, we'll make it right with a free reprint or a full refund, your choice. Email us within 30 days of delivery with your order number and a clear photo of the problem. You won't need to send the item back.

Lost packages

If tracking shows your order hasn't moved for 10 business days, or it's marked delivered but never arrived, contact us and we'll work with the carrier and our print partner to find it or send a replacement. Orders shipped to an incorrect address entered at checkout can't be replaced for free, so please double-check your address.

Cancellations

Orders go into production quickly. If you need to cancel or change an order, email us right away. We can cancel any order that hasn't started printing, but once production begins we're unable to make changes.